FAQ - KIN THE LABEL
Contact
How can I contact KIN THE LABEL?
Our customer service team is available Monday–Friday, 9 AM to 5 PM PST.
- General inquiries: contactus@kinlabel.com
- Wholesale inquiries: sales@kinlabel.com
- Press inquiries: pr@kinlabel.com
Location
Do you have a storefront?
We don’t have a brick-and-mortar store, but you can find our collection at select retailers across the country.
Product Manufacturing
Where are your hats made?
- Our wool and packable straw hats are made in the USA at a 100+-year-old factory.
- Our Panama straw hats are handwoven in Cuenca, Ecuador.
- Our raffia hats are handwoven in Madagascar.
Fit & Sizing
Am I the same size in all KIN THE LABEL styles?
Not necessarily. Because styles and blocks vary, sizing may differ slightly from one hat to another. We recommend measuring your head and using our size guide for each specific style.
How do I use the adjustable sweatband?
Our hats feature an easy-to-use Velcro adjustable sweatband. Watch the video here.
How do I measure my head to find the right size?
Check out our size guide, which walks you through the measuring process.
How do I know if my hat fits properly?
Your hat should fit snugly but comfortably. A good rule of thumb: you should be able to slip one finger between your forehead and the sweatband.
- If you can fit more than one finger, the hat may be too large. Try tightening it with the adjustable sweatband or sizing down.
- If you can’t fit a finger, consider sizing up.
Orders
Can you gift wrap an order?
All of our hats come beautifully packaged in a reusable hat bag — because we believe every purchase should feel like a gift, whether it’s for yourself or someone else.
Can I change or cancel my order after purchase?
We process orders quickly, but we’ll do our best to accommodate changes. Contact us right away at contactus@kinlabel.com.
Shipping & Returns
How quickly will my order ship?
Orders typically ship within 2–3 business days from our Texas warehouse.
How long will it take to receive my order?
- U.S. orders: 5–7 business days
- International orders: 7–16 business days
Tracking information will be included in your confirmation email.
Can I expedite shipping?
Yes — expedited shipping is available for an additional fee. Email contactus@kinlabel.com to confirm availability.
Where do you ship to?
We offer free shipping within all 50 U.S. states.
International orders ship via DHL with shipping costs customized based on the destination country. Duties and taxes are calculated at checkout and are the customer’s responsibility. For any questions, please contact us at contactus@kinlabel.com.
What is your return policy?
If you're not happy with your purchase, you may return unworn items within 14 days of receiving your order for store credit or exchange. Note: Sample and Warehouse Sale items are final sale and cannot be returned or exchanged. See our full Return Policy.
How long does it take to process a return?
Once we receive your return in new, unworn condition, please allow 4–7 business days for processing.
How can I make an exchange?
You can request an exchange through our Return Center. A prepaid label will be generated, and a new order created for your selected exchange item.
Sale Items
What does "Final Sale" mean?
Final Sale items cannot be returned, exchanged, or refunded for store credit or cash.
Can I return or exchange a Final Sale item?
No — Final Sale items are not eligible for return or exchange.
Hat Care
How do I care for my hat?
We’ve put together a list of care suggestions here. For specific questions, email us at contactus@kinlabel.com — we're happy to help.
How do I clean my hat if it gets dirty or stained?
See our cleaning recommendations for different materials. Still unsure? Reach out to contactus@kinlabel.com for help.
Size Guide
How to measure your head
We prefer that you measure your head in centimeters because it tends to be more accurate than inches. Measure several times to ensure accuracy.
step 1
To measure your head size where your hat will sit, gather a cloth measuring tape or a simple string.
step 2
Start at the back of your head by gently wrapping the measuring tape or string towards your forehead a half inch (temple area) above your ears. Meet both ends of the measuring tape or string at the center of your forehead above the eyebrows.
step 3
Mark where those two points meet and measure the distance between the start and end points. If using a string, measure the start and end points against a ruler to find your hat size. Use this measurement to determine your hat size. Hat sizes vary by style, so be sure to check the unique fit for each.