Our customer service team is available Monday–Friday, 9 AM to 5 PM PST.

• General inquiries: contactus@kinlabel.com
• Wholesale inquiries: sales@kinlabel.com
• Press inquiries: pr@kinlabel.com

We don’t have a brick-and-mortar store, but you can find our collection at select retailers across the country.

• Our wool and packable straw hats are made in the USA at a 100+-year-old factory.
• Our Panama straw hats are handwoven in Cuenca, Ecuador.
• Our raffia hats are handwoven in Madagascar.

Not necessarily. Because styles and blocks vary, sizing may differ slightly from one hat to another. We recommend measuring your head and using our size guide for each specific style.

Our hats feature an easy-to-use Velcro adjustable sweatband.Watch the video here.

Check out our size guide, which walks you through the measuring process.

Your hat should fit snugly but comfortably. A good rule of thumb: you should be able to slip one finger between your forehead and the sweatband.

• If you can fit more than one finger, the hat may be too large. Try tightening it with the adjustable sweatband or sizing down.
• If you can’t fit a finger, consider sizing up.

All of our hats come beautifully packaged in a reusable hat bag — because we believe every purchase should feel like a gift, whether it’s for yourself or someone else.

We process orders quickly, but we’ll do our best to accommodate changes. Contact us right away at contactus@kinlabel.com.

Orders typically ship within 2–3 business days from our Texas warehouse.

• U.S. orders: 5–7 business days
• International orders: 7–16 business days

Tracking information will be included in your confirmation email.

Yes — expedited shipping is available for an additional fee. Email contactus@kinlabel.comto confirm availability.

We offer free shipping within all 50 U.S. states.

International orders ship via DHL with shipping costs customized based on the destination country. Duties and taxes are calculated at checkout and are the customer’s responsibility. For any questions, please contact us at contactus@kinlabel.com.

If you're not happy with your purchase, you may return unworn items within 14 days of receiving your order for store credit or exchange.Note:Sample and Warehouse Sale items are final sale and cannot be returned or exchanged.See our full Return Policy.

Once we receive your return in new, unworn condition, please allow 4–7 business days for processing.

You can request an exchange through ourReturn Center.A prepaid label will be generated, and a new order created for your selected exchange item.

Final Sale items cannot be returned, exchanged, or refunded for store credit or cash.

No — Final Sale items are not eligible for return or exchange.

We’ve put together a list of care suggestions here.For specific questions, email us at contactus@kinlabel.com— we're happy to help.

See our cleaning recommendations for different materials. Still unsure? Reach out to contactus@kinlabel.com for help.