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Shipping Returns Policy


DOMESTIC SHIPPING

Orders typically ship within 2-3 days from our warehouse, pending availability and credit verification.

Order placed before 11am MST will be processed the same day. Orders placed after this time will begin processing the following business day. 

Please note, we do not ship on weekends or holidays. Please allow 5-7 business days for delivery as shipping times may vary. We ship using UPS Ground  and Priority mail via USPS only.


** In the case you have given us the wrong address for shipping, we are not liable for the contents of the package and are not obligated to give you a refund. Please be sure to double check your mailing address and that you can accept USPS deliveries before purchase.
Refused Shipments
If you refuse any shipments from KIN THE LABEL you remain responsible for all original shipping charges, duties and taxes customs incurred on the package (original and return shipments).  You are also responsible for the cost of returning the package to KIN THE LABEL. We will subtract this amount from your merchandise refund if any. 


Return & Exchange Policy 

PURCHASES MADE USING BLACK FRIDAY/CYBER MONDAY CODES (FALLSALE22) ARE FINAL SALE. 


If you are not satisfied with your online purchase, please follow our guidelines for returns or store credit:
Full priced online orders may be returned within our 14-day return window. 
All sale and promotional items are eligible for store credit only. This includes purchases made with a voucher, promo code, or any other offers with reduced sale pricing on www.kinlabel.com or in-person.

    • If you are not happy with your purchase, you must first email products@kinlabel.com for an RMA number.
    • NO exchanges will be accepted without an RMA number and prior authorization.
    • All exchanges must be postmarked within 14 days of receiving the item(s). Returns sent after this time will not be honored.

    The merchandise must be in its original condition with the original packaging. Items that have been worn are not eligible for an exchange or refund. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs.
    Please ship authorized exchanges to


    KIN THE LABEL Returns
    1434 Patton Place #160 
    Carrollton, Texas 75007
      • All exchange requests must be authorized by KIN THE LABEL shipping department.
      • Refused packages do not qualify as a valid exchange. 
      • KIN THE LABEL is not responsible for returned packages that are damaged or lost in transit. 

    If your returned item does not meet the above requirements, your merchandise will be shipped back to you at your expense.
      Damaged and Incorrect Items
      We work really hard to have high-quality products sent to all of our customers. It is the responsibility of you, the buyer, to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to KIN THE LABEL, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.
      What classifies as damaged/defective
      • Goods that are different than the goods you ordered.
      • Have defects that make the item unwearable.
      • If you receive an item that is damaged, defective or incorrect, you must notify us at products@kinlabel.com within three (3) business days of receiving the merchandise. We will email you a shipping label for returning the merchandise to KIN THE LABEL.
      Pack your item(s) in the original box and packaging. We recommend adding insurance to your shipment as items may be damaged or lost during transit.
      If available, a replacement will be sent upon receipt of the original damaged/incorrect item. If the item is unavailable for exchange you will be refunded the full amount minus the initial shipping costs.
      Lost, stolen or damaged items in transit
      Once the item(s) have been delivered to the customer with a valid address at the time of purchase and delivery, KIN THE LABEL is not responsible for any lost or stolen items.

      If your package was successfully delivered and then stolen from your location, you have a couple of options. For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. If your package came through another carrier, reach out to your local police department to notify them of the theft.
      KIN THE LABEL will do their best to supply all supporting documentation to help the customer resolve the issue with the Carrier. KIN THE LABEL is not held responsible for replacing or refunding the lost or stolen items.
      Customer service
      Have questions about fit, size availability or simply a general inquiry?  Please call email contactus@kinlabel.com with any customer service related questions.