- All new stores must have a valid credit card on file for the order to be acknowledged in our system.
- When submitting a PO, you have agreed to our terms as follows:
- Domestic order minimum: 6 hats (any style or size) / 4 hat minimum re-order
- International order minimum: 10 hats (any style or size) / 6 hat minimum re-order
- Initial orders must be paid for upfront before items are shipped to Account.
- If re-order requests cannot be filled with immediate inventory, please allow 8-10 weeks for production.
Changes to Orders:
- Any changes or cancellation to orders must be emailed to firstname.lastname@example.org within 48 hours of order submission.
- New account and international store terms will be 100% proforma.
- International stores require 30% deposit on order acknowledgement.
- Accounts will be charged prior to shipping unless otherwise agreed upon by KIN THE LABEL.
- If the merchandise is not paid in full within 2 weeks of the cancel date on that PO the merchandise will be absorbed into inventory at a 12% restocking fee.
Method of Payment:
- Visa, MasterCard, American Express, Discover and Paypal are all accepted forms of payment. Credit card payments incur a 2.9% processing fee.
- Business checks are accepted and should be made payable to KIN THE LABEL.
- All checks must be cleared before items are shipped. We will contact you with a PO confirmation followed by a digital invoice.
- Payments must be made, unless otherwise agreed upon, prior to the designated ship date.
- Term payments that are overdue are subject to a 10% late fee for every 15 days past due.
Delivery & Shipping:
- Your preferred carrier and account number may be used. In the instance a shipping account is not provided, KIN THE LABEL reserves the right to use their discretion as to the carrier.
- Shipping costs, including import duties and taxes, are to be covered by the retailer.
- Shipping costs will be billed prior to shipment and must be paid for before the shipment is released.
Nature of Handmade Hats & Accessories:
- Our hats and accessories are all made by hand.
- Due to the nature of our production methods and dyeing of straw and wool bodies, each product may vary slightly on color and dimension.
- Please inspect all shipments immediately upon arrival. Contact KIN the label hats at email@example.com within 5 days of receipt of damaged or defective goods.
- Returned merchandise will be replaced with new merchandise at no charge, photos must be provided.
- Returned merchandise will not be accepted if it is held for more than 5 days after receipt.
- We only accept returns in the case of damaged or defective merchandise as noted above.
- If an exception is made an 18% restocking fee is applied.
- Customer has 5 days to report damages or shortages. Images of defective goods are required.
- An RMA number will be issued after approval. All return items must be clearly marked with the RMA number on the outside of the box to be considered a valid return.
- Refused items are not considered returns.
- International orders: Damaged or defective merchandise will be resolved by issuing a store credit unless otherwise agreed upon.
At this time, we are not able to offer consignment or drop shipping.
Last updated 02/28/2017